Frequently Asked Questions

Everything you need to know about shopping at Pearl River Mart

What are your standard shipping rates and delivery times?

We offer standard shipping across the United States. Orders typically process within 2-3 business days, with delivery taking 5-7 business days depending on your location.

What is your return policy for online purchases?

We accept returns on most unused and unopened items within 30 days of purchase. Please note that certain items, such as food, beauty products, and final sale goods, are non-returnable.

Do you offer international shipping?

Currently, we only ship to addresses within the United States. We are working on expanding our shipping capabilities to serve our international customers in the future.

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are the items sold online the same as those in your physical stores?

While we strive to offer our most popular items online, our physical stores carry a wider, rotating selection of unique ceramics, snacks, and home goods that may not always be available on our website.